Enterprise website operations with accessibility, governance, and measurable impact.

I manage high-visibility web content across Adobe Experience Manager, SharePoint, Drupal, and WordPress. My work spans stakeholder requirements, page builds, publishing workflows, UX, WCAG accessibility, SEO, analytics, QA, issue resolution, and the governance needed to keep public information dependable.

Black-and-white view of O’Hare International Airport and its control tower

O’Hare and Midway Passenger Websites

Passenger experience · SharePoint enterprise CMS

Web AuthorEnterprise CMS

I manage and improve time-sensitive passenger content for airport websites serving more than 80 million travelers annually. The work includes publishing service updates, clarifying navigation, testing accessibility, reviewing analytics, and coordinating with communications, operations, IT, and external partners.

Impact: Embedded WCAG and ADA checks into publishing workflows, contributing to an 80% improvement in accessibility compliance while making flight, transit, parking, and service information easier to use.

Visit FlyChicago.com

ORDer Up concession opportunities campaign artwork

ORDer UP! Airport Retail and Concessions Program

Business opportunity content · SharePoint enterprise CMS

Web AuthorEnterprise CMS

I developed and published mobile-friendly program content that helps businesses understand airport retail opportunities, vendor information, requirements, and next steps. The work connects communications goals to a clear digital path for prospective concessionaires.

Impact: Created a more structured, mobile-accessible route to program information and business opportunities while maintaining brand, accessibility, and publishing standards.

Visit ORDer UP!

Rendering of the O’Hare 21 airport modernization program

O’Hare 21 Modernization

Capital program communications · SharePoint enterprise CMS

Web AuthorCMS · SEO · Web Content

I created and maintained the central web hub for the $8.5 billion O’Hare modernization program, translating complex capital-project information into passenger updates, media resources, construction milestones, and stakeholder content.

Impact: Established a searchable, SEO-informed source of truth that improved transparency and kept passengers, media, businesses, and community stakeholders aligned as the program evolved.

Visit ORD21.com Read the Communications Plan

Modernized concessions area at Midway International Airport

Midway Modernization Passenger Microsite

Construction communications · SharePoint enterprise CMS

Web AuthorCMS · SEO · Web Content

I created and updated construction timelines, passenger notices, wayfinding information, and improvement stories during a multi-phase airport modernization program. Content had to remain accurate as operating conditions changed.

Impact: Delivered timely, mobile-friendly construction and wayfinding updates that helped travelers understand what was changing and how to move through the airport.

Visit MDWmod.com

Chicago Department of Aviation offices near O’Hare International Airport

Chicago Department of Aviation Website

Municipal content governance · Adobe Experience Manager

Web AuthorAdobe Experience Manager

I manage department content within the City of Chicago’s AEM ecosystem, translating requests into structured pages while applying municipal design, accessibility, security, metadata, and publishing standards.

Impact: Improved consistency and accountability across department content through repeatable QA, accessible publishing, stakeholder coordination, and timely issue resolution.

Visit the CDA Website

Northeastern Illinois University Brand Resource

University brand governance · Drupal CMS

Website SpecialistDrupal · SEO

I managed the university’s brand resource within a portfolio of more than 40 Drupal websites, organizing identity standards, approved messaging, and downloadable assets into a dependable reference for campus teams.

Impact: Made brand standards easier to find and apply while strengthening search visibility, content consistency, and governance across university communications.

Visit NEIU Brand