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Chicago digital experience + enterprise CMS

I make complex digital systems clear, accessible, and useful.

I’m Kia Wiggins, a Chicago-based digital experience and CMS professional with 12+ years of hands-on work across public websites, content operations, front-end delivery, analytics, governance, and continuous improvement.

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Available in Chicago: Open to local full-time and hybrid roles in digital experience, web strategy, CMS, and content operations.

O’Hare International Airport concourse and concessions area
Featured Website ProjectThe World Moves Through O’Hare
12+years in digital experience and web operations
40+Drupal sites managed at Northeastern Illinois University
80M+annual travelers served by the airport websites I manage and improve
Digital StrategyFront-End DevelopmentCMS GovernanceContent ArchitectureWCAG AccessibilityUX WritingSEOAnalyticsQA + UATCross-Functional Delivery

I connect strategy to execution—and stay accountable after launch.

I gather requirements, clarify audiences and content, build responsive pages, establish publishing standards, test across devices, and use accessibility and performance data to improve what ships. That end-to-end perspective helps teams move faster without sacrificing accuracy, usability, or governance.

Hands-on digital delivery with an enterprise perspective.

Web Strategy + Development

Requirements, information architecture, semantic HTML, responsive CSS, JavaScript, accessibility, QA, and launch.

Explore Web Projects

CMS Governance + Operations

AEM, Drupal, WordPress, SharePoint, publishing workflows, content standards, accessibility, maintenance, and issue resolution.

Explore CMS Work

Content Strategy + Campaigns

UX writing, content hierarchy, SEO, campaign planning, email, public information, and performance-informed optimization.

Explore Writing

Working websites that show the strategy and execution.

All Web Development
MMORBIT homepage with The Awakening campaign, product navigation, and Mike Moore photography

MMORBIT

Cloudflare storefront + launch system

I built and deployed a Cloudflare storefront that connects the founder’s product, music, photography, and story. Cloudflare was chosen for fast edge delivery, security, reliability, and a streamlined release workflow.

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Kiki's Reset Room homepage with the after-work reset, navigation, and reader pathways

Kiki’s Reset Room

Cloudflare wellness site + editorial platform

I built the brand and editorial platform on Cloudflare—site architecture, responsive pages, original content, lead capture, a downloadable guide, email journeys, and a Pinterest acquisition system—so the experience stays fast, secure, and dependable.

View Case StudyVisit KikisResetRoom.com (opens in a new tab)

Enterprise websites built to stay accurate, accessible, and useful.

All CMS Work

I teach the standards I use in practice.

As an online adjunct faculty member, I teach portfolio strategy, design rationale, web-ready assets, accessibility, critique, and professional presentation—helping students connect creative decisions to audience and business needs.

Teaching Portfolio

12+ years across public service, higher education, and independent brands.

My career combines hands-on production with digital strategy, analytics, accessibility, content governance, cross-functional collaboration, and continuous improvement.

About + Accomplishments